Terms and Conditions

Legal Notice & Corporate Identity

We operate under the name Aggie Investments LLC, a registered U.S. company under registration number 200831910007, headquartered at 1313 EAST MAIN STREET, SANTA MARIA, CA 93454.

By using our websites, mobile apps, or related services (“Websites”), you agree to follow these terms. These guidelines ensure clarity about your rights, our responsibilities, and key steps to maintain fairness. You can consult our Help pages for added support, or reach out to our Customer Care team with questions.

We periodically update these terms and our Help pages. We recommend reviewing them before making purchases to stay aware of our most current policies.

Adhering to Evolving Regulatory Standards

Consumer Protection Legislation Updates

We comply with all relevant consumer protection laws, including the Federal Trade Commission Act and any applicable state statutes. When stricter disclosure standards or rules are introduced at the federal or state level, we adapt promptly to meet these obligations.

If new regulations require more transparent advertising, promotional disclaimers, or additional buyer information, we will promptly revise our content. We will notify you of significant changes that affect how we present products or services.

Data Privacy and Security Obligations

We are committed to respecting data privacy laws such as the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the Virginia Consumer Data Protection Act (VCDPA). We protect personal data with secure encryption, limit data sharing, and provide clear opt-out options where the law requires.

You can request modifications to, or deletion of, your personal information. We work diligently to maintain robust security measures and respond promptly to any inquiries related to data privacy.

Ensuring Accessibility

Our Websites strive to meet accessibility guidelines, including compliance with WCAG 2.1 and ADA standards. We regularly review and improve site features to ensure that users of all abilities enjoy a functional, equitable shopping experience.

Eligibility of Customers

You must be at least 16 years old and use a valid credit or debit card that you are authorized to use. Ensure that the payment method is in your name or that the cardholder has granted permission.

Some products may be inappropriate for users under 18, and we reserve the right to refuse service if eligibility criteria are not met.

Order Placement

When you place an order, we will send you an email confirming we have received it. We may run a routine check to ensure that your chosen payment method has sufficient funds.

Only once your payment is approved and the card is charged do we consider the contract formed. If you need to cancel, you may do so within the specified window detailed in your confirmation email. Once placed, orders cannot be modified, and if changes are needed, you must cancel and re-order.

All orders depend on product availability. If problems arise, we will contact you. In rare cases, we may refuse or cancel an order or suspend an account if we detect suspicious or fraudulent activity.

Product Details and Pricing Transparency

We work hard to list accurate prices and product descriptions, but mistakes can happen. If we spot any errors, we will contact you and give you the option to proceed at the corrected price or cancel for a full refund if you have already paid.

All prices include any applicable VAT. If delivery charges apply, they will be clearly stated at checkout and included in your total.

Shipping, Delivery, and Timing

After completing your order, you will see available delivery options. Each option shows an estimated shipping timeframe based on your address.

We strive to meet all delivery dates, but delays can occur due to unforeseen factors like carrier issues or severe weather. If a delay arises, we will inform you and provide tracking updates.

International Shipping and Cross-Border Conditions

For international shipments, customs duties, tariffs, or local import taxes may apply. You are responsible for understanding and paying any such fees as required by your country’s regulations.

We are not liable for products held or seized by local authorities due to noncompliance with local laws. Please ensure that the items you order meet your country’s import standards.

Prices may display in different currencies. If your bank charges foreign transaction fees or if currency exchange rates fluctuate, you are responsible for those costs.

Returns, Refunds, and Exchanges

You can find our complete returns and refund procedures on our dedicated Returns page. We may offer extended return windows during holiday seasons or special promotions.

In general, returned items should be in their original condition, with tags intact, and without significant wear. Unless stated otherwise, you may be responsible for return shipping costs, and restocking fees may apply.

Refunds typically return to the original payment method, but we may offer store credit or exchanges as alternatives. We ensure a fair and consistent returns process to maintain trust and satisfaction.

Discount Codes and Promotions

Each discount code comes with specific terms, including eligible products, usage limits, and expiration dates. Unless otherwise noted, discount codes are not valid on gift certificates or certain restricted items.

If you receive a personal code, please do not share it publicly. If we discover misuse – such as sharing your unique code – we may revoke it and take additional account actions.

We reserve the right to alter or cancel discount codes if we suspect fraud, technical issues, or other problems that affect their proper use.

Handling Your Personal Data

For details on how we collect, store, and process your personal information, please see our Privacy Policy. Keep your account information current to ensure optimal service and delivery accuracy.

You can manage your marketing preferences directly through your account. While we value social media engagement, remember to review and control how your data is used on those platforms.

Attempting to manipulate our Websites or introduce harmful elements is strictly forbidden. If illegal activity is detected, we will report it to law enforcement and cooperate fully.

Please protect your devices with virus scanning tools. Although we take security seriously, we cannot guarantee that our site is always free of defects or malicious components.

All content, images, and data on our Websites may be protected by intellectual property rights. Unauthorized use or reproduction may lead to legal consequences.

Mutual Rights and Responsibilities

Seller Representations and Warranties

We commit to providing accurate product details, fair pricing, and reliable delivery schedules. If typographical or pricing errors occur, we will correct them and contact you for further instructions.

Buyer Obligations

You agree to provide truthful shipping details, ensure that your chosen products can legally enter your destination country, and comply with any local customs rules.

Please confirm your address and the legality of imported goods before placing an order to avoid delays or potential confiscation.

Use of Intellectual Property

All site elements, including logos, designs, and content, are owned by or licensed to us. You may not reproduce, distribute, or use our materials without explicit authorization.

Feedback and Complaints

We appreciate your feedback and aim to resolve any issues promptly. If you have complaints, please email our Customer Care team at info@aggiecozy.shop.

Your input helps us enhance our services, refine policies, and improve the overall customer experience.

Applicable Legal Framework

These terms are governed by U.S. law. Any disputes arising under these terms fall under the jurisdiction of the courts in the United States.

Dispute Resolution Methods

Mediation and Arbitration

In many cases, we encourage alternative dispute resolution methods before turning to litigation. If you and we agree, we may submit disputes to a recognized arbitration body under applicable rules.

Online Dispute Resolution and Class Action Waivers

We may offer links to online platforms that help resolve consumer complaints quickly and fairly. By using our sites, you may waive participation in class actions, where legally permissible, and agree to handle disputes individually.

Account Management and Site Security

You are responsible for keeping login information confidential. If you suspect unauthorized access to your account, please notify our Customer Care team promptly.

We implement strong safeguards to protect user accounts, and any breach of security measures will be addressed swiftly to maintain trust.

Authenticity and Counterfeit Prevention

We guarantee the authenticity of our merchandise. If you suspect a product is counterfeit, contact us immediately, and we will investigate and take corrective action as needed.

Price Matching and Promotional Offers

Occasionally, we may match certain competitor prices or provide special promotions. These offers will carry their own terms, including eligibility, redemption limits, and expiration dates.

Gift Cards and Store Credit

Gift cards may be subject to expiration rules in accordance with applicable laws. If lost or stolen, we may not be able to replace them unless required by law.

Store credit typically applies to future purchases and must be redeemed before its listed expiry date, if applicable.

Subscription and Auto-Renewal Terms

If we offer subscription services, they may renew automatically unless you cancel before the renewal date. We will provide clear instructions on how to cancel or modify subscriptions.

Should you cancel mid-term, we may prorate fees or adjust services as stated in the subscription terms.

Force Majeure and Unforeseen Events

Unpredictable events such as natural disasters, strikes, pandemics, or supplier disruptions may temporarily affect our ability to fulfill orders. In such circumstances, we will inform you of delays and work toward a prompt resolution.

Customer Support and Communication

You can reach us through various channels, such as live chat, email, or phone, within designated support hours. We will strive to respond to inquiries and resolve issues in a timely, respectful manner.

Third-Party Links and External Resources

Our Websites may contain links to third-party platforms, which we do not control. We are not liable for their content or business practices, and we recommend reviewing their policies before engaging with them.

Severability

If any portion of these terms is found invalid or unenforceable, the remaining parts remain fully effective. This ensures that our agreement stays intact, protecting both parties.