Delivery and Returns

Items Not Meeting Your Expectations

Occasionally, a product might not live up to what you had in mind, prompting you to consider a return. We recognize that you deserve a fair process, so we’ve set up a returns policy that aims to leave you confident and satisfied.

If you’re returning an item for a refund, please send it back within 14 days of receiving it. As long as it arrives in its original state, we’ll provide a full refund via your initial payment method.

If you return an item between 15 and 30 days after delivery, you’ll receive a gift voucher of equal value from Aggie Cozy Store. Just ensure the item still meets the original condition standards.

We strive to process all refunds within 7 days of receiving your return, using the same payment method you used for purchase. If exceptional circumstances prevent you from returning an item, contact us so we can review the matter on a case-by-case basis.

Your satisfaction is our priority. If you have any doubts or concerns about this policy, feel free to reach out, and we’ll be happy to assist.

Timeframes Beyond the Standard Returns Window

Once the stated return window has passed, we cannot accept items that you no longer want. If you attempt to send something back too late, we may need to redirect it to your primary delivery address, and you could be asked to cover the shipping fees.

Retaining Proof of Return Shipment

If the return service you choose offers proof of postage, please hold on to this document. This simple step helps protect both you and us if any issues arise in transit.

Our return address for your reference is:
AGGIE INVESTMENTS LLC
1313 EAST MAIN STREET
SANTA MARIA, CA 93454
UNITED STATES

Maintaining Hygiene and Safety

Some products are not returnable due to hygiene reasons. This typically includes items like earrings, swimwear, or underwear if a hygiene strip or seal has been removed. For example, if you buy swimwear, leave the protective liner intact to remain eligible for a return.

If you see a ‘+’ symbol next to the product name, or if the item falls under categories like makeup, Face + Body products, or underwear, please keep original packaging and seals unbroken. This helps maintain high hygiene standards for everyone.

We appreciate your support in upholding these guidelines.

Condition Requirements for Returned Items

We understand the need to try items on before finalizing a purchase, but please refrain from wearing them beyond a simple fit check. For instance, if you test shoes indoors briefly, that’s acceptable, but wearing them outside may render the return invalid.

If an item comes back damaged, visibly worn, or in any unacceptable condition, we regret that we cannot refund it. In such a scenario, we may send the item back and ask you to cover the related delivery costs.

All returns undergo a thorough review. Whenever possible, send items back with all their original components, including tags, accessories, and packaging. For example, return shoes in their original shoebox to streamline the inspection process.

Your Obligations in the Return Process

You are responsible for ensuring that returned goods reach us safely. Package them securely to prevent damage during shipping. For instance, consider using sturdy boxes or bubble wrap for fragile items.

We cannot be held liable for unrelated items you send by mistake. If we manage to trace those items and you wish them back, you may need to cover the shipping costs.

Ensuring Fair and Honest Returns

Our returns policy operates on trust and fairness. If we detect unusual return patterns – like frequently sending back worn items – we might need to deactivate your account, including any related accounts.

We realize misunderstandings can occur. If you think we’ve made an error, please contact our Customer Care team. We value your perspective and will make every effort to resolve the issue.

How to Exchange a Product

Should you wish to exchange an item, you can do so within 14 days, as long as the replacement has the same product code. For example, if you’d like a different color of a T-shirt, ensure both colors share the same code and cost the same amount.

• Confirm if the new color or size is listed under the same product code on the original product page.
• If the desired item is out of stock, we’ll issue a refund instead.
• If you’re looking for a completely different product or a different code, simply return the original for a refund and place a new order.

The exchanged product will be delivered to the same address and using the same shipping method as your initial purchase. You can modify your address under My Account if necessary, but remember to save your changes.